IT Senior Support Analyst
Monterrey, Nuevo Leon, Mexico
Full Time
Experienced
Why is Perficient the best option?
Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we challenge, champion, and celebrate our people for us to build a great future together.
Job Summary
Perficient is currently looking for a Senior Support Analyst in our Guadalajara or Monterrey office. The Support Analyst is technical consultant with 2+ years of experience supporting Microsoft Cloud environments and is considered an competent in their field. The Support Analyst will serve as a technical leader and support in the creation and delivery of Azure and Power Platform Managed Services Offerings designed to meet customers’ business needs. This individual should have a mastered understanding of the industry-standard concepts for Azure environments and Networking Infrastructure. This position requires experience in Microsoft cloud technologies, strong relationship skills and excellent communication skills. The responsibilities of this role are comprised of providing Managed Services to our clients.
What do you need to come aboard?
To Rock This Role, You Should
What can we offer you?
Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we challenge, champion, and celebrate our people for us to build a great future together.
Job Summary
Perficient is currently looking for a Senior Support Analyst in our Guadalajara or Monterrey office. The Support Analyst is technical consultant with 2+ years of experience supporting Microsoft Cloud environments and is considered an competent in their field. The Support Analyst will serve as a technical leader and support in the creation and delivery of Azure and Power Platform Managed Services Offerings designed to meet customers’ business needs. This individual should have a mastered understanding of the industry-standard concepts for Azure environments and Networking Infrastructure. This position requires experience in Microsoft cloud technologies, strong relationship skills and excellent communication skills. The responsibilities of this role are comprised of providing Managed Services to our clients.
What do you need to come aboard?
- Bachelor Degree
- Experience working on multiple concurrent projects
- Performs verbal and written communication with Customer; performs verbal and written communication with Technical and Non-Technical persons; responds professionally to Customer’s requests
- Can manage own tasks; communicates status to practice leads as warranted; completes tasks on-time and within budget
- Ability to elicit requirements and communicate clearly with non-technical individuals, development teams, and other ancillary project members
- Excellent written and oral communication skills; ability to communicate effectively with technical and non-technical resources
- 2+ years of Microsoft M365 / Azure experience
- 1+ years of Microsoft Power Apps / Power Automate / Power BI experience
- Provide support for the Microsoft Power Platform
- Troubleshooting functional issues with Power Apps applications
- Creating and troubleshooting Power BI reports
- Providing solutions for defects found in production Power Apps applications
- Providing best-practice recommendations for Power Apps
- Advance English
To Rock This Role, You Should
- Analyzes, defines, and documents Functional, Technical and Business Requirement
- Stay abreast of latest technologies
- Demonstrates competency of practice through internal and external thought leadership
- Proven track record of leadership roles delivering support solutions
- Demonstrated success in performing work on large consulting projects
- Proficient in authoring, editing and presenting technical documents
- Experience working with a globally distributed team
- Desire to mentor younger team members and develop their skills
- Assist Citizen Developers with Power Apps
- Provide estimates for user stories
- Providing high-level estimates for key business proposals
- Experience with server virtualization, storage, and networking
- Excellent problem-solving skills
- Be independent and self-driven
What can we offer you?
- Law benefits
- Certifications
- Internal & External Courses
- English Classes
- Medical Insurance (Personal and Familiar)
- Life Insurance
- Savings Fund
- Pantry Vouchers
- Additional Holidays
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