Service Delivery Manager
Mexico
Full Time
Experienced
Why is Perficient the best option?
Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we challenge, champion, and celebrate our people for us to build a great future together.
Job Summary
Perficient is currently looking to add a dynamic and talented Service Delivery Manager to our team. Ideal candidates will report to and works closely with our Practice Directors to determine pursuit strategy, ensure quality of deliverables, and also to create new go to market strategies and offerings for each fiscal year.
What do you need to come aboard?
To Rock This Role, You Should
What can we offer you?
Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we challenge, champion, and celebrate our people for us to build a great future together.
Job Summary
Perficient is currently looking to add a dynamic and talented Service Delivery Manager to our team. Ideal candidates will report to and works closely with our Practice Directors to determine pursuit strategy, ensure quality of deliverables, and also to create new go to market strategies and offerings for each fiscal year.
What do you need to come aboard?
- Bachelor’s degree in Computer Science, Information Systems, or related field
- Familiar with ITSM tools, processes and reporting
- Minimum 6 years of professional experience supporting technology solutions
- Proven track record of leadership roles delivering support solutions
- Leadership and team management experience with ability to provide strategic planning and oversight
- At least 5 years of experience in a professional services company, consulting firm, or agency
- Experience leading customer workshop sessions to educate customers on the latest technology trends and best practices
- Proficient in authoring, editing and presenting technical documents and statements of work
- Ability to elicit requirements and communicate clearly with non-technical individuals, development teams, and other ancillary project members
- Engages with Technical Architects and technical staff to determine the most appropriate support model to meet business needs
- Experience working with a globally distributed teams
- Advance English
To Rock This Role, You Should
- Performs verbal and written communication with Customer; performs verbal and written communication with Technical and Non-Technical persons; responds professionally to Customer’s requests
- Can manage own tasks; communicates status to practice leads as warranted; completes tasks on-time and within budget
- Engages with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions
- Managed Services estimation and team structure definition
- Stays abreast of latest technology trends
- Drives common vision, practices and capabilities across teams
- Experience working with a globally distributed teams
- Desire to mentor younger team members and develop their skills
- Experience working on multiple concurrent projects
- Experience leading internal initiatives
- Excellent problem-solving skills
- Be independent and self-driven
- Must be open to travel
What can we offer you?
- Law benefits
- Certifications
- Internal & External Courses
- English Classes
- Medical Insurance (Personal and Familiar)
- Life Insurance
- Savings Fund
- Pantry Vouchers
- Additional Holidays
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